Oopbuy Spreadsheet / A considered purchase
Oopbuy help: start with the order, photo or parcel record
Find the official channel and prepare a specific question. This independent guide can explain the process, but cannot see or change your account.
Official support and account actions
For your own goods, use support in the official account. Include the order or parcel reference privately, the current status, the relevant dates and a clear explanation. Add a photograph or tracking record when it helps support understand the issue.
Use the decision check for a situation-specific checklist. It does not send anything to Oopbuy or replace a formal request in the account.
Frequently asked questions
Can this site place my order?
No. The Spreadsheet links help you discover products; orders and payments take place with the buying service. This site cannot see account balances, warehouse items or parcel records.
Does a category picture prove the item is available?
No. Open the seller listing, verify the selected option and confirm availability in the purchase flow. A picture or catalogue entry can outlast the original listing.
How do I check QC photos?
Compare the received item with the saved order: label, colour, quantity, model and visible condition. Ask for a particular measurement or close-up if needed. The official inspection scope has exclusions, so QC is not a complete product test.
What do GL and RL mean?
GL means green light, often used by buyers when they accept the visible QC result. RL means red light, used when they identify a concern. Explain the actual issue to support; these informal labels do not approve a refund or prove authenticity.
When does the return period start?
The return article checked 2026-10-14 describes 120 hours beginning at the next hour after the status changes to “Stocked in.” Eligibility and seller agreement still apply. Check the specific item and current account instructions promptly.
Will a return always cost the same?
No. The policy distinguishes reasons and fees, and domestic delivery can remain payable. Ask for the applicable charge and refund route for your request before assuming the service is free.
What if a tag or original packaging was removed?
The stated guarantee has exclusions for removal at the user’s request and special packing conditions. Keep remaining packaging and ask which options apply. Read these conditions before requesting a change.
Is shipping paid when I submit the parcel?
Submission, estimated payment and final packed pricing are separate steps. The tutorial describes a possible top-up or refund after packing. Check the parcel’s payment status and any balance due.
How long can goods stay in the warehouse?
The customized logistics article checked 2026-10-14 describes 90 days free and one paid 30-day extension at 10 CNY. Older pages use different wording. Use the live item deadline and confirm the available extension instead of relying on a general maximum.
How do I choose a route?
Compare destination eligibility, permitted goods, chargeable weight, dimensions, tracking, estimated time and compensation terms. An early estimate is a planning figure; the final packed quote may differ.
Where should I ask about a delayed parcel?
Use Oopbuy parcel support with the parcel reference and carrier record. If the carrier or customs sends a document request, follow verified instructions and ask what assistance is available. A quiet tracking status alone does not establish the cause.
Terms you will see
| Term | Practical meaning |
|---|---|
| QC | Warehouse quality check and photographs, within the published inspection scope. |
| Variant / SKU | The exact size, colour, model or other option selected within one listing. |
| Stocked in | The warehouse status used by the stated return-request timing. |
| Stored weight | The received-item measurement; final packing and chargeable weight can differ. |
| Volumetric weight | A size-based charging basis used by some shipping routes. Check that route’s divisor and rules. |
| Waybill / parcel submission | The selected items and shipping request; check what payment and processing steps remain. |
| DIY / manual order | A purchase request requiring details rather than relying only on an imported product listing. |